At Docia, we strive to deliver your order to you as quickly and efficiently as possible, ensuring that you can start enjoying your new items without delay. Our standard shipping option typically takes between 5 to 7 days for delivery. Please note that a regular shipping fee will be applied to your order at checkout for this service.

For those who require their items urgently, we also offer an express shipping option, with delivery typically taking just 1 to 2 days. While this service incurs an additional cost, it provides the convenience of swift delivery for those who need it.

We understand that everyone's needs are different, and we're committed to providing flexible shipping options to suit your preferences. Whether you opt for standard shipping or express delivery, rest assured that we'll work tirelessly to ensure your order reaches you in a timely manner.

We want you to be completely satisfied with your purchase from Docia. If for any reason you're not, we're here to help.

You have 14 days from the date of receiving your order to notify us if you would like to request a refund. Simply reach out to our customer service team, and we'll guide you through the process. Please note that after this 14-day period, customers are no longer eligible for a refund or an exchange.

However, if you find that the item you received is not quite right, we're happy to offer the option for an exchange within the same 14-day time frame. Whether it's a different size, color, or style, we'll work with you to ensure you find the perfect fit.

Please ensure that any items being returned are unworn, in their original condition, and with all tags attached. Refunds will be issued to the original payment method once we've received and processed your returned item.

If you have any questions or need further assistance regarding refunds or exchanges, please don't hesitate to contact us via officialdocia@gmail.com. Your satisfaction is our priority, and we're dedicated to making sure you love every purchase from Docia.

Thank you for choosing us. We appreciate your support!

Please note that if you're ordering clothes from us and reside outside the UK, you may be subject to import fees imposed by your country's customs authority. These fees, which include customs duties, value-added tax (VAT), and processing charges, are beyond our control and are determined by the regulations of your country.

We understand that import fees can come as an unexpected additional cost, and we apologize for any inconvenience this may cause. To help mitigate surprises, we encourage you to familiarize yourself with your country's customs policies and regulations regarding imports.

Should you have any questions or concerns regarding import fees or your order in general, please don't hesitate to contact us via officialdocia@gmail.com. We're here to assist you every step of the way and ensure your shopping experience with us is as smooth and enjoyable as possible.

If your order cannot be delivered, due to incorrect information or missed deliveries these orders will be returned to us at the courier services discretion. Once your order has been returned to us you will be contacted. Customers are responsible for any additional shipping charges for redelivery.